Remote IT Support for Small Business, From $49
Email not sending, Wi-Fi down, printer offline, slow PC or Microsoft 365 trouble? With our remote IT support for small business offices, a GoProIT technician connects to your computer securely, with your permission, and fixes it while you watch. Pay $59 for one fix, or $49 per user per month for unlimited help. No contracts and no setup fees.
Need help for your whole team? Compare IT support plans
What we fix remotely
These are the problems small offices call us about most. Each guide shows the do-it-yourself steps; if they don’t work, a technician can fix it for you.
Email not sendingOutlook, Gmail and Microsoft 365 messages stuck in the outbox or bouncing.See the fix →
Gmail attachments won’t sendFiles stuck on “uploading” or blocked when you hit send.See the fix →
Email password keeps failing“Authentication failed” errors on phones and desktop mail apps.See the fix →
Wi-Fi and internet problemsComputers that won’t connect, drop out or run slowly on the office network.See the fix →
Printer offlineNetwork printers that show offline or won’t print from Windows 11.See the fix →
Shared drive missingMapped office drives that disappear or won’t reconnect.See the fix →
Slow or freezing computerPCs that hang, freeze or take minutes to start up.See the fix →
Windows errors and failed updatesError codes like 0x80004005 and updates that keep failing.See the fix →
QuickBooks multi-user errorsH202 and other errors when switching QuickBooks to multi-user mode.See the fix →
Laptop won’t turn onWe help you find out whether it’s a software problem or a hardware fault.See the fix →
Users, passwords and new hiresAdding and removing staff in Microsoft 365 or Google Workspace, password resets and 2FA.Microsoft 365 support →
Viruses and hacked accountsPop-ups, suspicious logins and email accounts sending spam.Check the warning signs →Not sure if your problem can be fixed remotely? Read what can be fixed remotely, or call us and ask.
Small business IT support plans
Clear prices, no hourly meter and no long contract. Pick a one-time fix or cover your whole team.
One-Time Fix
For a single problem when you don’t need a plan.
- One issue fixed remotely by a technician
- Email, printers, Wi-Fi, software and Windows or Mac problems
- Secure session that you approve and can end at any time
- No subscription and no setup fee
Business Support Plan
Unlimited remote IT help for your whole team.
- Unlimited remote help desk requests
- Microsoft 365 and Google Workspace user admin, password resets and 2FA
- Antivirus and ransomware protection on every computer
- Automatic Windows updates and patching
- Cloud backup monitoring
- New-hire setup and staff offboarding
- Month-to-month, cancel any time
Managed IT
For teams of 15 or more that want a full outsourced IT department.
- Everything in the Business Support Plan
- Named primary engineer for your company
- Firewall, VPN and Wi-Fi management
- Backup recovery testing
- Quarterly IT and security reviews
All prices are in US dollars. Plans are month-to-month with no setup fee. Budgeting for the rest of your business? Our team also builds free business calculators at Toolsque.
How remote IT support works
No driving to a repair shop and no waiting days for a technician to visit.
Call or request help
Call (202) 960-2022 or send a request. Tell us what’s wrong and which computer or account is affected.
Approve a secure session
The technician sends you a link. Nothing happens until you approve it, you see everything on screen, and you can end the session at any time.
Watch it get fixed
We fix the problem while you watch. If something can’t be fixed remotely, we tell you what’s needed.
GoProIT vs. a typical IT provider
Small offices often get priced out by IT companies built for bigger clients.
| GoProIT | Typical IT provider | |
|---|---|---|
| Monthly price | $49 per user | $100–$250 per user |
| Contract | Month-to-month | 1–3 year agreement |
| Minimum team size | None | Often 10 or more users |
| One-off help | $59 per issue | $75–$150 per hour |
| Setup fee | None | Common |
IT support for your kind of business
Every industry runs on different software. We support the tools your team uses every day.
Accounting and CPA firmsQuickBooks multi-user setups, Drake and Lacerte, and tax-season security.Learn more →
Law firmsClio and MyCase, client file security and e-filing continuity.Learn more →
Real estate and property managementAppFolio, Buildium, DocuSign and protection against wire fraud emails.Learn more →
Insurance agenciesRemote IT support for independent agencies and their client data.Learn more →
Architecture and engineeringWorkstations, large project files and shared storage for design teams.Learn more →
Contractors and HVACOffice and field devices for trades businesses.Learn more →
Marketing and creative studiosMac and PC support for agencies and studios.Learn more →
Freight brokers and logisticsDispatch desks, phones and email that can’t go down.Learn more →Who you’re working with
GoProIT LLC is a US company registered in Sheridan, Wyoming. Our US-managed support team includes engineers in the United States and overseas, and we support small businesses in all 50 states remotely.
Every remote session needs your approval before it starts, and you can end it at any time. Beyond everyday fixes we also handle cybersecurity, cloud backup, help desk and fully managed IT.
Address: 1309 Coffeen Ave, Ste 1200, Sheridan, WY 82801
Phone: (202) 960-2022
Email: helpdesk@goproit.us
Support hours: Mon–Fri, 8am–8pm Eastern
Coverage: Remote support across the US
Frequently asked questions
How does remote IT support work?
You call or send a request, and a technician sends you a secure link. Once you approve it, they can see your screen and fix the problem while you watch. Most email, printer, Wi-Fi and software problems can be fixed this way without anyone visiting your office.
How much does IT support cost for a small business?
With GoProIT you pay $49 per user per month for unlimited remote help, or $59 for a single fix with no plan. Typical managed IT providers charge between $100 and $250 per user per month, and hourly IT help usually costs $75 to $150 per hour.
Do I have to sign a contract?
No. The Business Support Plan is month-to-month with no setup fee and no minimum number of users, so you can cancel any time.
Is remote support safe?
A technician can only connect after you approve the session, you can see everything they do, and you can end the session at any time.
What are your support hours?
Our team is available Monday to Friday, 8am to 8pm Eastern Time, which covers business hours from the East Coast to the West Coast.
Where is your support team located?
GoProIT LLC is a US company registered in Sheridan, Wyoming. Our US-managed support team includes engineers in the United States and overseas.
What can’t be fixed remotely?
Physical faults such as a dead power supply, a cracked screen or a broken network cable need hands-on repair. If we find a hardware problem during a session, we tell you what’s needed so you can get it repaired.
Do you support Mac as well as Windows?
Yes. We support Windows and Mac computers, Microsoft 365, Google Workspace, printers, routers and the business software your team relies on.
Need IT help right now?
Call us during support hours and a technician will connect to your computer remotely. One fix costs $59, or cover your whole team for $49 per user per month.